London Animal Care and Control Centre
100 Burwell Road, St. Thomas, Ontario
519-631-7430
| Day of the Week | Hours |
| Monday - Saturday | 8:00 a.m. to 4:30 p.m. |
| Sunday & Holidays | 8:00 a.m. to 3:00 p.m. |
The City Animal Services Centre accepts cash, Visa, Mastercard and Debit for all transactions.
Service Summary
The St. Thomas - City Animal Services Centre, as their primary role, provides for the registering, licensing, restricting and prohibiting the running at large of Dogs, Cats and Animals within the City of St. Thomas under Animal Control Bylaw #71-2011.
In addition to the above primary role, The St. Thomas - City Animal Services Centre partners with the Town of Aylmer, the Municipality of Central Elgin, the Township of Malahide and the Township of Southwold for the impoundment and welfare of dogs.
Additional agreements with the Municipality of Central Elgin and the Town of Aylmer provide Dogs at Large services during all time periods on an "on call" basis.
Additional Linked Information
For animal bites on people, rabies quarantine, and inspection please call Elgin-St. Thomas Public Health at 519-631-9900. Keep current records on your pets and ensure that these records are accessible.
For reporting a barking dog outside of office hours, please call St. Thomas City Police at 519-631-1364.
Feral Cats
Understanding and How to Help Feral Cats in Your Neighbourhood Feral cats are the wild offspring of domestic cats. This is usually the result of the owner not confining their unspayed/unneutered cat, or abandoning their 'intact' cat. A female cat can have up to 3 litters per year, with up to 5 kittens per litter which in turn can start breeding as early as 4 months. This why there is an overpopulation of free roaming feral cats. The City of St. Thomas recognizes this is a problem and is committed to humanely stopping the cycle of unwanted litters through their Community Cat Program of Trap - Neuter - Return (TNR). If you see a cat with part of its left ear removed or altered, this indicates the cat has been spayed/neutered for population control. Please do not bring a 'feral' cat into the shelter. Unlike homeless friendly strays that can be taken to the shelter for adoption, these cats do not trust people and should be left alone to live their lives as they are unadoptable. Though once spayed/neutered, feral cats do play a valuable role in the community. They reduce the population of unwanted species in your neighbourhood such as moles, mice and rats which may transmit diseases; and, because these cats are territorial, they will keep out other cats. You can help them by providing food and water. And we can help you by ensuring these cats will stop reproducing. A 'feral' cat that is not ear tipped, can be spayed/neutered free of charge. Assistance is also available to help trap these cats.If you have a feral cat on your property or in your area that does not appear to be ear-tipped, please call:
For dead animal pick up from City boulevards only, please call Customer Service at 519-631-1680, press 0.
If you would like to report a case of animal abuse or neglect please call Ontario Animal Protection at 1-833-926-4625. If you feel that the situation is an emergency that must be dealt with immediately call the police at 519-631-1364.
If you need to surrender your pet please be aware there is a $50 charge per animal. We accept dogs from St. Thomas, Aylmer and the Townships of Central Elgin, Malahide and Southwold. Only cats from St. Thomas will be accepted when room permits. We also have a cat waiting list which you can be placed on to bring in a cat as soon as room is available, if there is no room at the time of your inquiry.
Please fill out the application.
Animal Services will contact you after reviewing it to discuss next steps.Any vet records, and information you can give us regarding the surrendered animal is key to finding a new home for your pet. Please consider professional behaviour advice/services for a pet that has a behaviour problem that you are having difficulty dealing with. In some cases undiscovered medical conditions can cause a pet's negative behaviour, and should always be ruled out as a cause for the behaviour. We highly recommend contacting rescue groups first to see if they would be able to take in your animal, see the Rescue Resources page for a list of rescue groups. We reserve the right to refuse any owner surrender.
We accept volunteers 18 years of age or older OR 14 years of age and registered at a local secondary school. A satisfactory criminal record check is required prior to starting. If you are interested please fill out anapplication and return it to the City Animal Services Centre.
City Animal Services picks up sick or injured raccoons on city property only. 226-374-4710 or 519-777-6440 or visit their website at: www.ontariowildliferescue.ca/wildlifecentres They are trained in dealing with wildlife conflicts and can assist you by offering humane alternatives to trapping along with how to wildlife-proof your property. In St. Thomas their service is free and if available, someone will attend your residence if requested.
If you find a sick or injured raccoon on private property or a skunk on public or private property, please contact an authorized Wildlife Rehabilitator in your area. They can be contacted at:
Stray dogs or cats found in the City of St. Thomas can be picked up by any resident and delivered to The City Animal Services Centre to be sheltered. Feral cats please see Community Cat Program - Feral Cats above for services available. All stray cats must be friendly and able to be handled by humans.
Dogs and cats may be reclaimed by an owner with proper payment of the redemption fee. Redemption fees cover impound charges and board (of every day including part of a day). If a dog or cat is not claimed within 72 hours of impound the owner forfeits the pet and all rights to it. All unclaimed pets beyond the redemption period are screened for temperament and health.
Staff members may be away from the shelter throughout the day. It is best to call ahead and set up a time to drop in. Call 519-631-7430 to make an appointment.
Animal Rescue Resources
St. Thomas Rescue Groups
All Breed Canine Rescue - dogs and cats available to adopt or foster
Animal Aide - cats available to adopt or foster
Pet Friends 4 Life - cats available to adopt or foster
Partners in Rescue
Animalert - dogs and cats available to adopt or foster
Art4Animals
Art 4 Animals: cat rescue, foster and adoption program servicing London, St. Thomas, and area. Also supports St. Thomas low income residents with the spay/neuter of their cats and dogs. Eligibility is based on the criteria established by EVAH, East Village Animal Hospital.
Gentle Jake's Coonhound Rescue - coonhounds available to adopt or foster
Golden Rescue - golden retrievers available to adopt or foster
Holly's Hope - cats available to adopt or foster
Labrador Retriever Adoption Services Inc. - labs available to adopt or foster
Paws United Dog Rescue - dogs available to adopt
Second Chance Auction Animal Rescue - cats and dogs available to adopt or foster
Speaking of Dogs - dogs available to adopt or foster
East Village Animal Hospital - veterinary services for low income individuals, those on social assistance, animal rescue groups, human societies and municipal shelters
St. Thomas Dog Owners Association
St. Thomas Dog Owners Association, STDOA, promotes off leash dog parks and supports responsible dog ownership and the welfare of dogs. For further information on the St. Thomas Dog Owners Association, please visit their Facebook group.
The St. Thomas Dog Owners Association has partnered with the Caring Cupboard Food Bank in St. Thomas to create the Caring Pet Cupboard to provide an easy network to collect and distribute pet food donations to people who need it.
Lost or stray dogs or cats can be turned in by residents or captured by City Animal Services staff. Please contact The City Animal Services Centre at 519-631-7430. For a list of lost and adoptable dogs and cats please visit our Petfinder webpage.
Upon entering a dog or cat as stray or lost, City Animal Services staff scans for the presence of an identification microchip. If a microchip is found, ownership information is obtained and the lost or stray animal is returned to the owner. The City Animal Services Centre recommends that owners microchip their dogs and cats.
London Animal Care and Control Centre
Source: https://www.stthomas.ca/living_here/animal_services
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